How to Order / FAQ
Ordering and Accounts
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View EcoTensil® product range
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Q: Do I need to set up an account before I can order online?
Yes, to set up an account on our Shopify store, please click here.
Q: How can I check on status of my order?
Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.
You may also log in to your EcoTensil account here.
Q: What if I don’t receive my order?
You can track your package with the tracking number sent via email from info@ecotensil.com. You can also log in to your EcoTensil account and check of the status of your order.
Q: How do I set up direct billing?
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards.
If you would like to set up direct billing, please fill out the Contact Us form.
Q: How can I update my shipping or contact information?
You may log in to your account and update your account profile.
Q: Are EcoTensil off-the-shelf paperboard utensils available in retail stores?
No, we sell EcoTensil utensils directly though our website in both the US and the EU or through our international distributors (listed below).
Q: Do you sell EcoTensil utensils through any international distributors?
Yes, we sell EcoTensil products through these international resellers:
EU / UK
Celebration Packaging Limited (EU and UK)
www.celebration.co.uk
Fiona Jemmott: fiona@celebration.co.uk
Phone: +44 1283 538259
eGreen International Limited - supplier of EcoTensil-5 and EcoTaster® Mini & Mid
egreen.co.uk
Email: sales@egreen.co.uk
Phone: +44 (0) 208 646 0456
AUSTRALIA / NEW ZEALAND
Epicure Trading Ltd.
epicuretrading.co.nz
Email: sales@epicurean.co.nz
Phone: +64 9 377 8925
WESTERN CANADA
BSI Biodegradable Solutions in Vancouver, BC
bsibio.com
Susanna Carson
Email: office@biodegradablesolutions.com
Phone: +604-630-5115
EASTERN CANADA
Nova Envirocom in Quebec
novaenvirocom.ca
Phone: +866-898-6682
Q: How can I order the EcoSecurity® Utensil (ESU)?
Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior or on suicide watch.
The EcoSecurity Utensil is available direct at ecosecurityutensil.com
It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US.
Shipping & Handling
All orders ship from our warehouse in the Netherlands.