How to Order / FAQ

Ordering and Shipping FAQs

Ordering and accounts

Can you take me directly to you product page from here?
View EcoTensil product range
Shop all products

 

Q: Do I need to set up an account before I can order online? +
Yes, to set up an account on our Shopify store, please click here.

 

Q: How can I check on status of my order? +

Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.

You may also log in to your EcoTensil account here.

Q: What if I don’t receive my order? +
You can track your package with the tracking number sent via email  from info@ecotensil.com.  You can also login to you EcoTensil account and check of the status of your order.   https://www.ecotensil.eu/account/login

Q: How do I set up direct billing? +
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards.


Q: How can I update my shipping or contact information? +
You may log in to your account and update your account profile.

Q: Are EcoTensil off-the-shelf paperboard utensils available in retail stores? +

No, we sell EcoTensil utensils directly though our website in both the US and the EU or through our international distributors (listed below).

Q: Do you sell EcoTensil utensils through any international distributors?
Yes, we sell EcoTensil products through these international resellers: 

EU / UK 

Celebration Packaging Limited (EU and UK)

http://www.celebration.co.uk

Fiona Jemmott: fiona@celebration.co.uk

phone:  +44 1283 538259

 Plastico (UK only); supplier of EcoSpoon5 and EcoTaster Mini & Mid

https://www.plastico.co.uk/catalogsearch/result?q=ecotensil

Plastico UK Ltd

Email: export@plastico.co.uk

phone: +44 (0)208 646 0456

 

AUSTRALIA/NEW ZEALAND +

 Epicure Trading Ltd. 

www.epicuretrading.co.nz

sales@epicurean.co.nz

phone:  +64 9 377 8925

 

WESTERN CANADA

 BSI Biodegradable Solutions in Vancouver, BC

www.biodegradablesolutions.com/index.php

Susanna Carson

office@biodegradablesolutions.com

phone: +604-630-5115

 EASTERN CANADA 

Nova Envirocom in Quebec

http://novaenvirocom.ca

phone: +866-898-6682

Q: How can I order the EcoSecurity Utensil (ESU)? +

Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior and on suicide watch.

The EcoSecurity Utensil is available direct via http://www.ecosecurityutensil.com

It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US.


Shipping & Handling  +

All orders ship from our warehouse in the Netherlands.

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