How to Order / FAQ
Ordering and Shipping FAQs
Ordering and accounts
Q: How can I check on status of my order? +
Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.
You may also log in to your EcoTensil account here.
Q: What if I don’t receive my order? +
You can track your package with the tracking number sent via email from firstname.lastname@example.org. You can also login to you EcoTensil account and check of the status of your order. https://www.ecotensil.eu/account/login
Q: How do I set up direct billing? +
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards.
Q: How can I update my shipping or contact information? +
You may log in to your account and update your account profile.
Q: Are EcoTensil off-the-shelf paperboard utensils available in retail stores? +
No, we sell EcoTensil utensils directly though our website in both the US and the EU or through our international distributors (listed below).
Q: Do you sell EcoTensil utensils through any international distributors?
Yes, we sell EcoTensil products through these international resellers:
EU / UK
Celebration Packaging Limited (EU and UK)
Fiona Jemmott: email@example.com
phone: +44 1283 538259
Plastico (UK only); supplier of EcoSpoon5 and EcoTaster Mini & Mid
phone: +44 (0)208 646 0456
AUSTRALIA/NEW ZEALAND +
Epicure Trading Ltd.
phone: +64 9 377 8925
BSI Biodegradable Solutions in Vancouver, BC
Nova Envirocom in Quebec
Q: How can I order the EcoSecurity Utensil (ESU)? +
Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior and on suicide watch.
The EcoSecurity Utensil is available direct via http://www.ecosecurityutensil.com
It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US.
Shipping & Handling +
All orders ship from our warehouse in the Netherlands.